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Cookie Policy

Last updated: [03/08/2026]

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1. General Information

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As Güneş Ekspres Havacılık A.Ş. (“Company” or “SunExpress”), we care about the privacy and security of your personal data obtained through our website and online channels. With this cookie policy, we explain which data we process through our website for what purposes, our use of cookies, your rights and the methods available for submitting requests.

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Data Controller:

  • Title: Güneş Ekspres Havacılık A.Ş.

  • Address: Yenigöl Mah., Nergiz Sok. No: 84, 07230 Muratpaşa/Antalya – Türkiye

  • Phone: +90 (242) 310 26 26 (pbx)

  • Email (KVKK/GDPR requests): sxs.dpo@sunexpress.com

  • UK GDPR Representative: UKrep@sunexpress.com

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2. What Are Cookies?

Cookies are small data files stored on devices such as your computer, smartphone, or tablet through your browser when you visit a website. Cookies enable our website to recognize you, remember your preferences, and enhance your user experience.

In this context, the term “cookies” also includes pixel tags, local storage, and similar technologies.

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3. For What Purposes Do We Use Cookies?

As SunExpress, we achieve the following purposes through the mandatory cookies used on our website:

  • Session Management and Authentication: Cookies provide the technical infrastructure necessary for you to log in to our website, securely access your account, and carry out transactions.
     For example, the protection of your login information so that you can proceed step by step when booking.

  • Completion of Forms and Transaction Flows: Cookies enable user-initiated processes, such as making a reservation, changing a ticket, or submitting a contact form, to be completed without interruption.

  • Site Security and Fraud Prevention: Cookies help detect suspicious or unauthorized access attempts and protect against malicious software in order to safeguard our website and user data.

  • Detection of Technical Issues and Errors: To identify and resolve performance issues and technical errors that may occur in certain parts of the website.

  • Traffic Management and Performance Improvement: To distribute website traffic in a balanced way, to reduce access times during periods of high traffic and to ensure the continuity of the service.

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Note: Analytics and marketing cookies are not currently used. This Cookie Policy will be updated and your consent will be obtained again before such cookies are introduced.

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4. Method of Collecting Personal Data and Legal Basis

Your personal data is collected automatically through cookies when you visit our website.

  • Strictly Necessary Cookies: They are processed within the scope of the Company’s legitimate interests (KVKK m.5/2-f, GDPR art.6(1) (f)).

  • Functional, Analytics and Marketing Cookies: They are processed only with your explicit consent (KVKK m.5/1, GDPR art.6(1) (a)).

  • When necessary, data may also be processed for compliance with legal obligations or where processing is directly related to the establishment or performance of a contract.

  • 5. Types of Cookies Used

  • Both first-party cookies (placed by SunExpress) and third-party cookies (placed by service providers) may be used on our website. At SunExpress, we only use strictly necessary cookies on our website. These cookies are necessary for the technical operation of our website, to ensure its security, and to provide the services you request, and may therefore be used without your explicit consent.

  • A summary of the type, purpose, and retention period of the cookies we use is provided below:

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Cookie Type

Strictly Necessary Cookies

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Description

Necessary for login, form submission, security, the operation of technical infrastructure, and the proper functioning of website features.

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Retention Period

For the duration of the session or for up to 1 year

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Consent Status

Explicit consent is not required.

 

The detailed list of cookies is published and regularly updated in the “Cookie Settings” panel on our website.

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6. Managing Cookies

On your first visit to our website, a banner providing information about the use of cookies will appear. From here, you may use one of the following options;

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  • "Accept All Cookies",

  • “Accept Strictly Necessary Cookies Only / Reject”

  • “Change Settings”

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You may also withdraw your consent at any time and update your preferences through the “Cookie Settings” panel.

You may also delete or block cookies through your browser settings. However, please note that in such cases, you may not be able to fully use certain features of the website.

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In addition, cookies can also be managed using the following methods:

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Depending on your internet browser, you may follow the steps below to obtain information about cookies and exercise your right to accept or reject them.

  • Google Chrome: Click the padlock icon or the “i” icon in your browser’s address bar, then allow or block cookies from the “Cookies” tab.

  • Internet Explorer: Click the “Tools” menu in the upper-right corner of your browser, select the “Security” tab, and manage cookies by choosing “Allow” or “Block.”

  • Mozilla Firefox: Click the “Open Menu” button in the upper-right corner of your browser. Then select “Options” and use the “Privacy & Security” section to manage cookies.

  • For other browsers, such as Opera and Microsoft Edge, you may refer to the relevant browser’s help or support pages.

  • Safari: On your phone, go to “Settings,” select “Safari,” and manage all cookie settings under “Privacy & Security.”

  • In addition to the options above, you may visit https://www.allaboutcookies.org or https://www.youronlinechoices.eu/ to learn more about cookies and manage them, or use the “Privacy Badger” application (https://www.eff.org/tr/privacybadger).

  • For cookie or SDK (Software Development Kit) management in mobile applications, you may follow the instructions under the “Privacy” or “Settings” section of your device or download and use Lumen Privacy Monitor on your phone (https://haystack.mobi).

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7. Sharing and Transfer of Personal Data

Your personal data obtained through cookies is processed and transferred solely for the purposes specified in this Cookie Policy.

  • Service Providers: Personal data may be shared with providers of IT infrastructure, hosting, and security services.

  • Business Partners and Group Companies: If support is required for booking, ticketing, or customer service processes, personal data may be shared only to the extent necessary.

  • Legal Obligations: Data may be transferred to competent public authorities as required by court decisions or requests from regulatory authorities.

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International Data Transfers:

The servers of certain service providers may be located abroad. In this case, data may be transferred only where the safeguards required under Article 9 of the KVKK and Article 44 et seq. of the GDPR are in place. In this context, the following may apply:

  • Standard Contractual Clauses approved by the Personal Data Protection Board (TR-SCCs),

  • Adequacy decisions adopted by the European Commission,

  • EU Standard Contractual Clauses (SCCs),

  • Binding Corporate Rules (BCRs) may apply.

 Under no circumstances does SunExpress sell your cookie data to third parties for commercial marketing purposes.

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8. Your Rights

Pursuant to Article 11 of the KVKK and Articles 15–22 of the GDPR, you have the following rights:

  • To learn whether your personal data is being processed,

  • To request information regarding the processing of your personal data,

  • To learn the purpose of the processing and whether your personal data is used in accordance with that purpose,

  • To obtain information about the third parties to whom your personal data has been transferred, either domestically or abroad,

  • To request the rectification of your personal data if it is incomplete or inaccurately processed,

  • To request the erasure or destruction of your personal data,

  • To request that the parties to whom your personal data has been transferred be notified of any rectification or erasure,

  • To object to any adverse outcome arising solely from automated processing,

  • To withdraw your consent where processing is based on your explicit consent,

  • To exercise your right to data portability under the GDPR, including requesting that your data be transferred to you or an organization designated by you in a machine-readable format,

  • To claim compensation if you suffer damage as a result of a breach of the KVKK or the GDPR.

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9. Application and Complaint Procedures

To exercise your rights, you may contact us through the following channels:

  • Email: sxs.dpo@sunexpress.com

  • Address: Yenigöl Mah., Nergiz Sok. No: 84, 07230 Muratpaşa/Antalya – Türkiye

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Your applications will be processed free of charge within a maximum of 30 days under the KVKK and within one month under the GDPR. However, if processing your application incurs an additional cost, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Board.

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Right to Complain

        

Güneş Ekspres Havacılık A.Ş.

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